Click & Collect Information

Click & Collect is a facility where you can purchase your products online and pick them up in-store so you don't have to wait around in the shop for them. Also, you save money on delivery costs as this method is completely free! Here at The Best E Cigarette we offer two separate ways you can do this!

Click & Collect from our Alfreton Store

This option is relatively simple; on checkout on our website select your delivery option as 'Click & Collect from our Alfreton Store', then make the payment and you're ready to come and collect your order! Our shop is located at 86 High Street, Alfreton, Derbyshire, DE55 7BE. If you place an order outside of our business hours (9:00am-5:30pm Monday-Saturday or 10:00am-2:00pm on Sunday) we aim to have your order ready within an hour of us opening the store. If you order within our business hours we aim to have your order ready within an hour, however we have a cut off point of 3pm on Monday-Saturday and 12:00pm on Sunday so we can stay on top of our orders. Any Click & Collect orders placed after this time have a small chance of being packed but are by no means guaranteed; it's highly likely that they will be left until the next day. You can check the status of your order (whether it's being packed, is not currently being dealt with or is ready for collection) by going into your account (click the 'Account' button in the top right corner of the Homepage) and clicking 'My Orders'. Here you will have a list of the orders you have placed. Find the relevant one and then look at its 'Status'; this tells you what stage your order is at. If the status says 'New' then the payment has not yet gone through. This is usually temporary while the payment is processing; if it stays this way and the payment does not go through then we will get in touch with you to help you find a solution. If it says 'Payment Received' then your payment has gone through but we are not yet dealing with your order. If it says 'Picking - *Staff Name*' then your order is being put together by one of our team and should be ready very soon. If your order says 'Ready for collection from The Best E Cigarette store' then your order is ready for you to come and collect! At this point we will usually add a note to your order clarifying this which will be automatically emailed over to you. You are then free to come and collect your order at your earliest convenience providing it is before we close (5:30pm on Monday-Saturday and 2:00pm on Sunday).

Click & Collect from Shop Often Convenience Store

This option allows you to collect your order from the convenience store a few doors down from us called 'Shop Often'. The advantage of this is that Shop Often is open until 10:00pm, meaning if you're at work or are not able to collect your order in the day, you can select 'Click & Collect from Shop Often Convenience Store' as your delivery option at checkout and collect your order after hours! The address for Shop Often is 96 High Street, Alfreton, Derbyshire, DE55 7BE, UK (3 doors down from The Best E Cigarette). Please note that cut off times still apply; the fact that you can collect your order at a later time unfortunately does not mean you can place your order later, simply because all orders are still packed at The Best E Cigarette. Please see above paragraph for all cut off times and a description of how you can check the status of your order. If your order is ready for collection from Shop Often then the status of your order will be 'Ready for Collection from Shop Often Convenience Store' instead of 'The Best E Cigarette' as in the paragraph above. If this is the status of your order then you are free to come and collect your order from Shop Often at your earliest convenience providing it is before shop closure at 10:00pm.

Click & Collect returns

Any returns must be brought to us here at The Best E Cigarette (86 High Street, Alfreton, Derbyshire, DE55 7BE), even if they were initially 'click & collected' from Shop Often. Shop Often simply provide a late collection service for us and are not responsible for dealing with any returns or product queries.