Lockdown 2.0 – How are we operating?

Lockdown 2.0 – How are we operating?

We are officially back in lockdown! Stay safe everyone.

This week it’s going to be a quick post about the lockdown and what we will be doing from the 5th of November till the 2nd of December (End date may be subject to change).

So with the lockdown, as you may have heard in the news, all non-essential shops must be closed to the public, however, if a business is able to provide an online service or click and collect then they may remain operational so long as they do not allow customers in-store. Just like last time, we will be sending orders out for delivery via Royal Mail and DPD, but unlike last time our click and collect service can remain open! Below we will be going over how Click and Collect is going to work and how you can get ahold of all your E-Cig essentials.


Ordering Online

So as always, our website is available to place your order. When it comes to wanting to collect your order from our store, simply select the “Click & Collect from our Alfreton Store” at the last stage of checkout (you still need to fill out address details before getting to this stage). This is completely free to do so if you live local to the store then it saves you money on postage and time waiting for your favourite flavours or new kit to arrive!

Once you have completed your order, you can start making your way down to the shop as the turn around time for collection is pretty fast – we can get your order ready within minutes.

Once the order has been picked and checked, we will notify you via e-mail (please make sure it’s correct at checkout) that your order is ready! From there, simply press the doorbell on the front of the shop and provide your order number & name, or a copy of the invoice from your confirmation email at hand.


Lockdown - how to click & collect on website


Telephone Orders

If for any reason you cannot use our website, don’t panic, as we can also take orders over the phone as well (it’s probably easier this way in all honesty)!

To place a telephone order, simply call the shop (01773 687 073) and we will take your order and payment over the phone.

When it comes to collecting your order, we will give you an order number which you can quote to us along with your name so we can then hand over the order to you. Again please press the door bell upon arrival.


If you can’t collect from store, then don’t panic as we are still operating delivery with Royal Mail and DPD. These options are still available on the website or over the phone for if you are either shielding or are too far from the store.


So whether you need a new kit or just a top-up on supplies, then we are still here ready to help.

If you have any queries about ordering then feel free to contact us.

E-Mail: support@thebestecigarette.info

Telephone: 01773 687 073

Facebook: https://www.facebook.com/thebestecigarettederby/

We will be available for Click & Collect seven days a week at normal opening times, any order placed by our website for delivery will be dispatched on the same day providing the order was placed before 3pm, Monday to Friday.

Thanks again for reading and we hope you are all staying safe.

The Best E-Cigarette Crew.

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