We use OneID to check that customers buying age-restricted products are aged 18 or over.
What happens on your next order?
- Enter your details. When you check out with an age-restricted product, enter your full legal name and current address when prompted during checkout.
- Complete the age check. OneID may confirm your age automatically in the background. If it cannot, follow the secure on-screen instructions for the available verification method, which may include a bank or mobile-network check depending on the checkout route.
- Continue to checkout. Follow the prompts back to our checkout to complete your order.
Returning customers
Premium Persist can remember a successful age check against a matching customer record. You may be asked to verify again if your details change or cannot be matched. If that happens, follow the instructions or contact us for help.
If a check cannot be completed
An unsuccessful check does not necessarily mean you are under 18. Check your details and contact our team if you need assistance. We require satisfactory age verification, or a documented manual age check where appropriate, before handing over age-restricted goods.
Keep your information safe
Never send us banking passwords, security codes or identity documents by email or chat. If a bank check is offered, follow OneID’s secure on-screen journey.
Read our Privacy Policy for more information about personal data. For help with an age check, contact our team using the details below.
Delivery and collection
Our Challenge 25 checks still apply at collection and delivery. Please have accepted photographic proof of age available if requested.
Need help? Call 01773 687073 or email support@thebestecigarette.info.