Help & FAQs

For most goods bought online, yes. Call 01773 687073 or email support@thebestecigarette.info and clearly tell us that you wish to cancel. There is no self-service cancellation function in the website account or checkout.

You may tell us at any time after placing the order and no later than 14 days after the day you receive the goods. You then have a further 14 days to send or hand the goods back. If the parcel has not been dispatched, we will try to stop it; dispatch does not by itself end the applicable cancellation period.

A narrow exception applies only where goods were supplied sealed, are genuinely unsuitable for return for health-protection or hygiene reasons, and the seal was broken after delivery. It is not a blanket exception for all vaping products. Faulty, damaged, incorrectly supplied or not-as-described goods are handled separately under your statutory rights. Read our Returns policy for full details.

Call our Alfreton team on 01773 687073 or email support@thebestecigarette.info. Please include your order number when asking about an order.

We currently ship to the United Kingdom.

Royal Mail, DHL and eligible local same-day options are shown at checkout. Delivery times are estimates rather than guarantees. Local same-day delivery is available only to eligible addresses within 10 miles of DE55 7BE, for orders of at least £10 placed before 3pm. Read the Shipping page for current services and conditions.

Call 01773 687073 or email support@thebestecigarette.info with your order number and the item you wish to return. You may return eligible goods by post or in person at The Best E-Cigarette, 86 High Street, Alfreton, Derbyshire DE55 7BE. After cancelling an eligible online order, send or hand the goods back within 14 days after telling us.

If you post a change-of-mind return, you pay the return postage. You may instead bring it to the Alfreton shop. For an agreed faulty, damaged, not-as-described or incorrectly supplied return that must be posted, we provide a prepaid return label. Read our Returns policy for the full conditions and the narrow sealed-goods exception.

For an online cancellation, we will refund the original payment method within 14 days after receiving the returned goods or, if earlier, after you provide evidence that you sent them back. We may wait for the goods or that evidence before making the refund. Your bank may take additional time to display the payment.

The Alfreton shop is open Monday to Saturday 9:00am–6:00pm and Sunday 10:00am–4:00pm. The address is 86 High Street, Alfreton, Derbyshire DE55 7BE. Call 01773 687073 if you need help before travelling.