Shipping, Availability, Refunds and Returns
Due to increased courier costs we have unfortunately been forced to change our delivery methods and prices. We apologise for any inconvenience caused. There are now three delivery options to choose from:
Royal Mail 2nd Class tracked/signed for delivery £3.99. Arrives within 2-3 working days. All orders over £30 will qualify for free Royal Mail 2nd Class tracked delivery.
Royal Mail 1st Class tracked/signed for delivery £4.99. Arrives within 1-2 working days.
DPD Next Day tracked/signed for delivery with 1 hour arrival time slot £5.99. Arrives within 1 working day. All orders over £75 will qualify for free DPD Next Day tracked delivery.
Northern Ireland, Scottish Highlands and Scottish Islands may take longer than estimated lead time. Orders placed before 3pm for all delivery tiers will be dispatched on the same day. Orders placed after 3pm will be dispatched on the next working day!
Working days are Monday to Friday. NO ORDERS WILL BE DISPATCHED ON SATURDAY OR SUNDAY.
Premium DPD Saturday Delivery is available for £24.99.
Orders placed after 3pm on a Friday, on a Saturday or on a Sunday will be dispatched on Monday.
The Best E Cigarette only ships to the following countries:
Unfortunately we do not ship to any countries other than those listed above.
We can now ship to Jersey and Guernsey. The cost is £19.99. However this will be offset somewhat by the fact that customers in the Channel Islands DO NOT pay VAT on our goods. The prices without the 20% VAT will be shown once you log into an account registered to a Channel Island address.
PLEASE NOTE: Whilst DPD Next Day is a 'Next Day' service, this is not guaranteed. Nor are the Royal Mail time frames guaranteed. 99% of parcels to mainland England do arrive on time, however sometimes parcels take longer, particularly if the delivery address is not in England. Also around public holidays the courier may need extra time to clear back logs. Please order in advance and allow plenty of time for delivery to cover any risk of delays. If your parcel has not arrived after 5 working days, then please feel free to get in touch with us.
Order/Delivery timetable for DPD Next Day:
|Day and Time of Order||Expected Delivery Day|
|Monday Before 15:00||Tuesday|
|Monday After 15:00 + Tuesday Before 15:00||Wednesday|
|Tuesday After 15:00 + Wednesday Before 15:00||Thursday|
|Wednesday After 15:00 + Thursday Before 15:00||Friday|
|Thursday After 15:00 + Friday Before 15:00||Monday (unless 'Saturday Delivery' premium price (£23.99) paid)|
|Friday after 15:00 + Saturday + Sunday||Tuesday|
DOA (Dead On Arrival) warranty
This means that you must inspect the product immediately upon receiving it. You have no more than 3 days to inspect and call / e-mail The Best E Cigarette back for return / exchange (depending upon product description).
These terms and conditions do not affect your statutory rights as a consumer.