Shipping, Availability, Refunds and Returns
GOOD NEWS! As promised we have worked very hard to reduce shipping back down to normal levels for our customers, and we are pleased to announce that as well as free shipping over £30, we can now ship orders of any size for only £3.99. And even better, all orders received before 3pm will now be sent via NEXT DAY COURIER (Please see 'Order/Delivery Times' table). We thank you for your patience whilst we dealt with this matter.
All UK orders over £30 Will qualify for FREE NEXT DAY SHIPPING.
NEXT DAY courier £3.99 (NI, Highlands, and Scottish Islands may take longer). Orders placed after 3pm will be dispatched on the next working day!
Working days are Monday to Friday. Orders placed before 3PM on Friday will be delivered on Monday, except where premium 'Saturday Delivery' is selected and paid for. Orders placed after 3pm on Friday, on a Saturday or a Sunday, will be dispatched on Monday and should be delivered on Tuesday.
The Best E Cigarette only ships to the following countries:
We can now ship to Jersey and Guernsey. The cost is £17.99. VAT will be deducted off your total order at checkout. Please do not be alarmed if your order temporarily includes VAT, because it will be deducted at a later stage.
Unfortunately we do not ship to any countries or except those listed above.
If you place a small order that doesn't contain E-Liquid, we reserve the right to send some orders out via Royal Mail 1st class signed.
Working Days, Dispatch Times and Next Day Cutoff Time.
Our working days are Monday to Friday. If you order before 3PM on weekdays Monday to Thursday, your order should be with you the following day.
To help clarify when you should receive your order, please see the table below.
PLEASE NOTE: Whilst we do use a Next Day courier, this is not a guaranteed service. 99% of parcels, to mainland England, do arrive on the next 'working' day, however sometimes parcels take longer. Particularly if the delivery address is not in England. Also around public holidays, the courier may need extra time to clear back logs. Please order in advance, and allow plenty of time for delivery to cover any risk. If your parcel has not arrived after 5 working days, then please feel free to get in touch with us.
|Day and Time of Order||Expected Delivery Day|
|Monday Before 15:00||Tuesday|
|Monday After 15:00 + Tuesday Before 15:00||Wednesday|
|Tuesday After 15:00 + Wednesday Before 15:00||Thursday|
|Wednesday After 15:00 + Thursday Before 15:00||Friday|
|Thursday After 15:00 + Friday Before 15:00||Monday (unless 'Saturday Delivery' premium price (£23.99) paid)|
|Friday after 15:00 + Saturday + Sunday||Tuesday|
DOA (Dead On Arrival) warranty
This means that you must inspect the product immediately upon receiving it. You have no more than 3 days to inspect and call / e-mail The Best E Cigarette back for return / exchange (depending upon product description).
These terms and conditions do not affect your statutory rights as a consumer.