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14 Day Cooling Off Period
All orders are subject to a 14 day cooling off period. This means that if you change your mind, within 14 days you may return the entire order to us for a full refund of the purchase price. This is providing that all items are unused and are in their original condition. For hygiene reasons, all packaging needs to remain sealed.
We do not cover the cost of returning the items to us (your shipping costs). We advise for your own peace of mind that you obtain proof of postage when returning anything, and would suggest that you may even want to consider recorded delivery for extra peace of mind, as we cannot issue refunds for any items that are not returned to us, such as items lost in the post.
Please inform us within 14 days, by sending an email to firstname.lastname@example.org if you intend to return an order.
Warranty on products
Electronic cigarette atomisers/cartomisers and e-cigarette rechargeable batteries (although made to the highest quality) are functional devices that may fail or degrade over a period of time, especially if in constant use. Please refer to the guides on our homepage for help and advice on how to maintain and use your items. We recommend that you test all products when you receive them to make sure they work correctly. Any products returned after the 30 day warranty can unfortunately not be returned or exchanged.
All of our batteries, chargers and mods come with a 30-day guarantee, any issues within the guarantee period must be sent to email@example.com explaining the problem. An electronic cigarette battery's expected lifespan is 1-3 months.
Clearomisers/atomisers/cartomisers are sold as a single use disposable item and come with a DOA (dead on arrival) warranty. You must inform us of any issues within 72 hours of receipt, by sending an email to firstname.lastname@example.org. An electronic cigarette atomiser's expected lifespan is around 3-15 days.
For disposable e-cigarettes (pre-filled, non-rechargeable) we are unable to offer any warranty because they are consumable products that can have a lifespan of under one day (depending on usage). For example, while there are users who can make one disposable last them a full week, there are also users who consistently go through two or more disposables per day. The lifespan varies drastically for each user.
The only instance in which we can exchange or refund a disposable device is when it is unused and fully sealed in its original packaging as per section 18 of our Terms and Conditions "RETURNS/CANCELLATIONS".
Any returns must be brought to us here at The Best E Cigarette (86 High Street, Alfreton, Derbyshire, DE55 7BE).